License issues

#Activation fails

• Paste the key with no leading or trailing whitespace; copy it from the purchase email.
• The host needs outbound HTTPS to validate — proxies or firewalls that intercept TLS are the usual blocker.
• Use Refresh on the Licensing page after fixing connectivity.

#Paid features stopped working

If a license expires or fails validation, FileAgent applies Free-plan limits while keeping your jobs, users, credentials, and history; jobs beyond those limits don't run until the license is resolved. Common causes: lapsed payment, blocked outbound HTTPS, or a key with stray whitespace. Fix the subscription or re-activate, then Refresh.

#Air-gapped or restricted hosts

• Jobs run from the signed license stored on the host, so a licensing-service outage doesn't interrupt them while the license term is current.
• A newly purchased license needs FileAgent 2.6.0 or later; update first if activation reports that your version is too old.
• For hosts with no internet, import a signed offline license file under Settings → Licensing.

#Key never arrived

Use the activation page to look it up, or email support@fileagent.app.